Privacy Policy

1. Information We Collect

When you interact with our website and services, we may collect the following types of information:

• Personal Information: Name, email address, phone number, and mailing address when you place an order, book a tour, or contact us.
• Payment Information: Payment details are processed securely through our third-party payment provider and are never stored on our servers.
• Usage Data: Anonymous information about how you use our website, including pages visited, time spent, and referring sources.
• Newsletter Data: Email address when you subscribe to our mailing list.

2. How We Use Your Information

We use your information to:

• Process and fulfill orders and tour bookings
• Communicate with you about your orders, bookings, and inquiries
• Send newsletter updates and seasonal announcements (with your consent)
• Improve our website, products, and services
• Comply with legal obligations

3. Information Sharing

We do not sell, rent, or trade your personal information to third parties. We may share information with:

• Payment processors to complete transactions securely
• Shipping carriers to deliver your orders
• Service providers who assist in operating our website (analytics, email services)
• Legal authorities when required by law

4. Cookies

Our website uses cookies to enhance your browsing experience. These include essential cookies for site functionality and analytics cookies to understand traffic patterns. You can disable cookies in your browser settings, though this may affect site functionality.

5. Data Security

We implement industry-standard security measures to protect your personal information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Unsubscribe from our newsletter at any time
• Opt out of non-essential cookies

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Order records are kept for 7 years for tax and accounting purposes.

8. Children's Privacy

Our website and services are not directed at children under 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our services constitutes acceptance of any changes.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at [email protected] or visit our Contact page.